I was a guest on Hawaii Public Radio’s Bytemarks Cafe technology show on November 30, 2011. The topic was gadget holiday gifts. When asked about the new Jawbone Up activity monitor, I said while it sounded interesting, I saw comments on the Apple Store site from customers talking about a variety of problems with the device. Based on this, I recommended people check customer comments there and other sites before buying the device.
Engadget reported that Jawbone responded by, in my opinion, doing the right thing for their customers:
Jawbone offers ‘no questions asked’ refund for troubled Up band, even if you keep it
The details of the policy is found here on the Jawbone site: