Hard Reset My T-Mobile Dash


My T-Mobile Dash (HTC 620) couldn’t break out of its endless boot loop. So, despite my dislike of hard resets, I went ahead and reset the Dash. Here’s how you perform a hard reset on one of these things, btw.

  1. Press the left and right soft keys simultaneously
  2. While pressing the soft keys, press and hold the On button for a couple of seconds and then release it
  3. You will see a screen that tells you to press Send to reset the device. You can sort of see a blurry picture of this screen above (sorry ’bout that). The Send button is the green Call button

I just deleted the former partnership with ActiveSync and then re-partnered the Dash with my PC. Everything looks ok so far. The problem might be related to one of the beta apps I tried recently on the unit. But, I’m not assigning blame until I can find more information.

The bad news is that I lost the OneNote Mobile notes after re-partnering. Everything on the PC side was deleted. I think I backed it up a week or so ago. So, I should be able to recover most of my notes though.

The good news is that the phone looks like it is working. I will use my TyTn as my main phone for another day or two until I get a better feel for how the Dash is behaving after its hard reset.