MobileViews Blog

Day: May 12, 2008

  • Hard Reset My T-Mobile Dash


    My T-Mobile Dash (HTC 620) couldn’t break out of its endless boot loop. So, despite my dislike of hard resets, I went ahead and reset the Dash. Here’s how you perform a hard reset on one of these things, btw.

    1. Press the left and right soft keys simultaneously
    2. While pressing the soft keys, press and hold the On button for a couple of seconds and then release it
    3. You will see a screen that tells you to press Send to reset the device. You can sort of see a blurry picture of this screen above (sorry ’bout that). The Send button is the green Call button

    I just deleted the former partnership with ActiveSync and then re-partnered the Dash with my PC. Everything looks ok so far. The problem might be related to one of the beta apps I tried recently on the unit. But, I’m not assigning blame until I can find more information.

    The bad news is that I lost the OneNote Mobile notes after re-partnering. Everything on the PC side was deleted. I think I backed it up a week or so ago. So, I should be able to recover most of my notes though.

    The good news is that the phone looks like it is working. I will use my TyTn as my main phone for another day or two until I get a better feel for how the Dash is behaving after its hard reset.

  • Sigh… My Dash Looks Very Sick

    My T-Mobile Dash (Windows Mobile 6 smartphone) started acting oddly about 6 weeks ago. I turn it off each night and it started taking a while to cold start in the morning. It started cycling through the boot process repeatedly every now and then about a month ago. It locked up last night (WiMo screen visible but unresponsive to any button presses. I had to pull the battery to shut it down. Placing the battery back in and starting it up (pressing the power button works), it started cycling through the boot process but never completed. After pulling the battery and repeating this process a few times, I pulled the SIM out and tried it with two other phones. The SIM works with both phones. And, the Dash shows the same power cycling power without the SIM it. So, the SIM is not the problem.

    The odd thing, though, is that both phones show me as roaming even after verifying that I’m on the T-Mobile network. Not sure what is going on there yet since I’ve never seen this happen when switching to unlocked phones before.