MobileViews Blog

Most people name ActiveSync (Windows Mobile Device Center on Windows Vista) as the most annoying aspect of working with a Windows Mobile Pocket PC (Phone Edition) or Smartphone. The second most annoying aspect is Windows Mobile Memory Management (or lack thereof). This of course always brings up the “X” button that doesn’t actually close the application as it does in Windows XP/Vista. It just hides the display and shows you the previously used application or screen. But, I’m not going there today. Instead, I’ll  mention something else.

If you use your Windows Mobile Internet Explorer, you may notice your device becoming more and more sluggish overall after a time. Like its desktop counterpart, Windows Mobile IE caches web pages as you surf the web. This cache can grows to take up a couple of megabytes of memory on your system which doesn’t have much memory to begin with. The solution is to pop into Windows Mobile IE’s options menu and delete the cache every now and then. If you use WMIE a lot, you might want to do this at least once day. I tend to empty the cache about once a week.

Reader M.L. writes: Am using Activesync4.5 and when I re-sync my Moto Q, I get duplicates in my contacts & calendars. There is no info on how to avoid this on the Activesync 4.5 “help & How-to” pages.

First, aargh! I hate it when that happens. And, yes, it happens to me too. Not all duplicates are caused by ActiveSync, but it sure does create its share of Outlook headaches. And, if you live in the US and applied the Windows Mobile Daylight Savings change patch in March, take a look at birthdays in your calendar. Some of them may stretch across two days now.

I tend to be extremely cautious with my PIM data since I’ve been managing this data for over 10 years now (after getting my first Windows CE Handheld PC — an HP 320LX that still works!). So, I backup my Outlook data and then manually remove dups from Outlook before syncing with a Windows Mobile device. However, there are techniques and tools that you may want to evaluate for use. Here are a pair of references that may help.

Sperry Software article: Prevent and Remove Microsoft Outlook Duplicates

Outlook Duplicate Items Remover 1.2

My main Outlook data still lives on a Windows XP PC. So, I had to take a look at my Windows Vista box to check on how Outlook behaves over there. It turns out that the steps I described for Outlook 2003 running under Windows XP remains the same for Vista with Outlook 2007. Outlook did not get the new Ribbon interface that Word, Excel, and PowerPoint got in their 2007 versions. So, the menus are pretty much the same between Outlook 2003 and 2007.

One thing you might be thinking, though, is why not just use Vista’s powerful search function. Um, yeah. Go ahead, try it. Click Start->Search and then type “Outlook”. Now, extend that string to “Outlook.pst”. Not very helpful, is it? Unfortunately, Vista’s search is powerful but not smart (Mac OS X Tiger’s Spotlight is very smart by comparison if you want to see how a smart search should work).

The main thing to remember is to sync your Windows Mobile device to Outlook regularly (at least once a day) and backup your Outlook data to an external storage device regularly too (at least once a week).

GrandCentral, the free web voicemail system (among other features) added a mobile web interface to let you check on voicemail from your phone or PDA. You can it at:

http://grandcentral.com/mobile

Well, this was totally unexpected…

Time Warner Cable Teams Up With FON For Home-Based Wi-Fi

Who would have thought that the 2nd largest cable modem service provider in the US would team up with FON (not to be confused with Sprint whose stock ticker symbol is FON) to allow its customers to install a FON WiFi Router/AP to provide public wireless. FON’s router has a dual access configuration that lets you have a secure internal LAN separate from the public WiFi LAN service it provides.

Two days ago I responded to a question from D.K. who somehow managed to wipe out Contacts in both Outlook and a Windows Mobile Smartphone. This is easy to imagine since most people don’t back-up their Outlook data (or anything else for that matter) and Windows Mobile Smartphones have never had a backup via ActiveSync or to a storage card provided by Microsoft. Microsoft assumes that the persistent storage in the Smartphone (and Pocket PCs starting with Windows Mobile 5) keeps data safe from a battery rundown while the IT staff behind an Exchange server keeps your data safe from accidental erasure. But, oh wait, not everyone has an IT staff and Exchange Server to backup their data. Doh! So, why did Microsoft remove even the so-so ActiveSync backup/restore for the Pocket PC too? Remember, Windows Mobile devices are not intended for individual consumers. Look at the Windows Mobile 6 reference guide again. See the users categories? There isn’t one for consumers.

So, if you, like me, do not have IT staff and Exchange Server to safeguard your data, you better learn to be your own system administrator if you plan to keep using a Windows Mobile device. You can start by getting into the habit of making regular backups of your Outlook data so you don’t lose everything one day like D.K. The first thing you need to do is find it. Microsoft created ridiculously deep and confusing directory structures that make it difficult to find files (although Windows Vista’s find helps a lot). Let’s start with what most people use: Windows XP and Outlook 2003 (I’ll cover Windows Vista and Outlook 2007 later). Here’s how to find your data.

• Start Outlook 2003
• File
• Data File Management…
• Most people at home will have one data file named Personal Folders
• Open Folder
• Windows Explorer opens up to the directory with your Outlook 2003 files
• Copy all the files from this folder to one or more backup devices
• I back up my files to multiple places including a USB hard disk drive, CompactFlash card, and a USB Flash Drive. You might even want to burn a CD-R or DVD+R disc once a year or so.

You might also want to consider investing in a Windows Mobile backup software from Sprite or Spb that creates backup files on a flash card in your device. And, again, you should copy the file off the device to your PC in case you lose or destroy your mobile device.

The Microsoft Windows Mobile interface and applications just don’t get any respect. When Palm decided to create a Windows Mobile version of the Treo, it made it contingent on Microsoft letting them allowing a custom interface to be used in place of Microsoft’s default one. Why? Palm’s is arguably faster and more intuitive to use. Now, RIMM (of Blackberry fame and network outage infamy) announced that they are working with AT&T Wireless to bring the Blackberry push-email capability to select Windows Mobile 6 devices. And, yep, they are bringing their own custom interface to swap with the Windows Mobile one.

RIM Announces New BlackBerry Application Suite for Windows Mobile based Devices

One interesting aspect of RIM’s press release is the inclusion of a quote from at AT&T Wireless Executive Director. I wonder if any of the network feature modifications AT&T made for the Apple iPhone will be used with the Blackberry app for Windows Mobile?

Reader D.K. asks: not sure who to ask on this one, but on an htc device (imate sp5) – do you know if there’s a way to recover contacts on there if the device had them wiped off by outlook via activesync over usb? i have not done anythign to the device since it was wiped, im hoping that the data is still on there, but needs to be reassociated with its metadata.

First, ouch! I’m not even sure how something like that can happen. But, I won’t ask. I’ll assume some unfortunate accidental user error was the cause. Second, the data may or may not be there. But, I don’t know of any utility off-hand to recover from that sort of error. Third, this is a good time to get on the soapbox for a general message to my fellow users of Windows Mobile Devices…

Two weeks ago when writing about the recently released Windows Mobile 6 Reference Model, I noted that none of the four user categories noted in the manual included a consumer end-user group. Microsoft designed Windows Mobile for enterprise use, not for individual consumers. The by-product of this design focus means that there is an implicit assumption that the Windows Mobile user is part of an enterprise that uses Microsoft Exchange Server and has an IT staff that performs tasks like configuration, backup, and restore. If you, like me, bought one as an individual consumer without enterprise support, you need to be prepared to do things like think about issues like disaster recovery and business continuance as an individual without supporting staff. I plan to discuss how I’ve tried to plan for my own DR/BC in a post or two later this week.

Reader H.D. wrote: Just wanted to thank you for this post: ActiveSync 4.1 for Microsoft Windows Mobile 5 devices released. It might be old – but its just solved my Xda sync problem instantly. The MS site implied I was going to have to upgrade Zone Alarm.

Microsoft Windows seemingly unending exploits requiring firewalls, anti-virus, anti-spyware, spam filters, and other security bandaids causes all kinds of problems for its users. My old (November 21, 2005) advice for getting ActiveSync to work with PCs running the Zone Alarm firewall seems to still have some useful information. If ActiveSync stops working, take a look at your various security options to see if one of them might be interfering with ActiveSync’s network access.

I’ve found that after establishing a partnership between a PC and a Windows Mobile device, syncing wirelessly using Bluetooth seems to be more stable than syncing over USB for some devices (my i-Mate K-JAM locks ActiveSync when its syncs over USB but not over Bluetooth).

I saw a demo of the Nokia Web Run-Time for S60 (aka Widgets) this past Monday. It is an interesting development technology for the Nokia Series 60 (S60) based phones of the future (current S60 models will not support it). The idea is to leverage web developer skills to create applications for S60 phones. Applications are developed using HTML, CSS, and Javascript. The source code is compiled, placed into a Zip file, and copied over to the phone for installation there.

It seems like a sure-fire way to encourage quick generation of new applications for the next S60 models. There are a couple of interesting issues though. First, given the inherent insecurity of most browser based applications, will the Web Run-Time create security issues for the S60 phones? Second, the apps are installed unsigned. This would seem to eliminate the possibility for those with restrictive mobile phone service providers from participating in the presumed burst of S60 applications. Finally, how will all those owners of current generation S60 phones feel about seeing cool new web applets appear that they can’t use?

That said, I’m looking forward to seeing the S60 3rd Edition Feature Pack 2 based phones appear with Web Run-Time. It might give Windows Mobile 6 and even the Apple iPhone a run for the money.

Wow! I just heard on the morning news that RIMM’s Blackberry network went down sometime Tuesday night and is not restored as I write this (0631 PDT). It will be interesting to learn the cause of the network failure, why it is taking so long to restore, and the general consumer sentiment towards RIMM after it is restored. Stay tuned.

Microsoft bought the telephony company Tellme.com (best known for its VoiceXML work and early telephone speech recognition work). Tellme announced Tellme By Mobile during a keynote demonstration at the Web 2.0 Expo this morning. This client side software provides some added features when using it with Tellme’s backend voice server.

Couple of observations though. First, the service is only available to AT&T Wireless and Sprint PCS customers. The second observation is even more interesting for a Microsoft owned company though. Not being an AT&T or Sprint customer turned out to not be the main roadblock for me to try out this application. The problem is that I use devices based on Microsoft Windows Mobile which is not supported by the Microsoft owned Tellme application. In the immortal words of Homer Simpson, “Doh!” So, if you are fortunate enough to own a supported phone (including models from Nokia, Sony Ericsson, Motorola, LG, and RIMM (as in Blackberry)), check out the Tellme application. It looked pretty impressive during the demo this morning.