{"id":44,"date":"2006-10-03T07:46:00","date_gmt":"2006-10-03T17:46:00","guid":{"rendered":"http:\/\/www.mobileviews.com\/blog\/2006\/10\/03\/microsoft-activesync-troubleshooting\/"},"modified":"2006-10-03T07:46:00","modified_gmt":"2006-10-03T17:46:00","slug":"microsoft-activesync-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.mobileviews.com\/blog\/2006\/10\/03\/microsoft-activesync-troubleshooting\/","title":{"rendered":"Microsoft ActiveSync Troubleshooting"},"content":{"rendered":"<p>Guy Williams posted the following question on my <a href=\"http:\/\/www.oreillynet.com\/windows\/blog\/2006\/09\/windows_mobile_weekly_roundup_3.html\">O&#8217;Reilly Windows DevCenter blog.<\/a> My response includes a bunch of llinks which might be a bit much for the blog response box there. So, I&#8217;m posting a reply here.<\/p>\n<p><em>I just bought a Treo 700wx from Sprint. I cannot get ActiveSync to recognize the phone (when the phone is connected via USB cable). <\/em><\/p>\n<p><em>The error says &#8220;Active Sync cannot connect to the Windows Mobile powered device. To troubleshoot the problem, click ok.&#8221;<\/em><\/p>\n<p><em>I spent about 8 hours yesterday along with many (10+) calls to Sprint to get the phone working with the Activesync software that came standard with it. I went through levels 1,2 and 3 of Sprint support. I was connected this morning to Sprint&#8217;s special &#8220;TREO Activesync&#8221; department. No one could get the software running so that I could sync with the Treo 700wx.<\/p>\n<p>At this point, I am at a total loss regarding what to do. Any thoughts would be greatly appreciated.<\/em><\/p>\n<p>The first thing you should check is whether you have a software firewall (e.g., Zone Alarm) running. If so, check out my blog item:<\/p>\n<p><a href=\"http:\/\/www.oreillynet.com\/mac\/blog\/2005\/11\/activesync_41_for_microsoft_wi.html\">ActiveSync 4.1 for Microsoft Windows Mobile 5 devices released<\/a><\/p>\n<p>If that is not the case, check out the following ActiveSync troubleshooting guides.<\/p>\n<p><a href=\"http:\/\/www.microsoft.com\/windowsmobile\/help\/activesync\/troubleshooter\/default.mspx\">Microsoft.com: What Does the Troubleshooter for ActiveSync Do?<\/a><\/p>\n<p><a href=\"http:\/\/www.pocketpcfaq.com\/faqs\/activesync\/tshoot-as4x.htm\">PocketPCFAQ.com: ActiveSync 4.x Troubleshooting Guide &#8211; General<\/a><\/p>\n<p>There&#8217;s also an item specifically focused on the Treo 700w (one generation older than the 700wx) at:<\/p>\n<p><a href=\"http:\/\/www.microsoft.com\/windowsmobile\/help\/activesync\/troubleshooter\/moreoptions.mspx\">Microsoft.com: ActiveSync Troubleshooter &#8211; More Options<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guy Williams posted the following question on my O&#8217;Reilly Windows DevCenter blog. My response includes a bunch of llinks which might be a bit much for the blog response box there. So, I&#8217;m posting a reply here. I just bought a Treo 700wx from Sprint. I cannot get ActiveSync to recognize the phone (when the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4,13,8],"tags":[],"class_list":["post-44","post","type-post","status-publish","format-standard","hentry","category-mobile-devices","category-qa","category-windows-mobile"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/ppKRG-I","jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/posts\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":0,"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/posts\/44\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/media?parent=44"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/categories?post=44"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mobileviews.com\/blog\/wp-json\/wp\/v2\/tags?post=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}