Comments on: Raise Your Hand if Your IT Dept. Supports Windows Mobile http://www.mobileviews.com/blog/2007/08/17/raise-your-hand-if-your-it-dept-supports-windows-mobile/ All Things Mobile and Wireless Thu, 20 Nov 2008 10:47:20 +0000 http://wordpress.org/?v=2.6.2 By: Gerardo Dada http://www.mobileviews.com/blog/2007/08/17/raise-your-hand-if-your-it-dept-supports-windows-mobile/#comment-71844 Gerardo Dada Mon, 20 Aug 2007 05:42:33 +0000 http://www.mobileviews.com/blog/2007/08/17/raise-your-hand-if-your-it-dept-supports-windows-mobile/#comment-71844 You make some good points. Let me clarify a few things: 1. My comment about contacting your IT department is because the problem seems to be with your Exchange Server. If OWA does not work, they need to fix the problem. We work with many large companies with capable helpdesks that can answer these questions. We are alos training them to solve Windows Mobile problems in a more effective way. 2. While your comment may be true about the past 10 years, it is changing very rapidly. In addition, many smaller businesses are getting a full Exchange server when they buy Small Business Server (which costs under $1,000). Hosted Echange for smaller businesses is growing really fast too. Costs are as low as $10 per month. 3. You are right in that end users need end-to-end support, and we are working on a number of initiatives to provide this. It is not an easy problem because of volume -as you say, it could be in the millions. Stll, if the user's email server is down, their IT department must fix it before any kind of device or PC can sync email. Thanks for your comments, -GD You make some good points. Let me clarify a few things:
1. My comment about contacting your IT department is because the problem seems to be with your Exchange Server. If OWA does not work, they need to fix the problem. We work with many large companies with capable helpdesks that can answer these questions. We are alos training them to solve Windows Mobile problems in a more effective way.
2. While your comment may be true about the past 10 years, it is changing very rapidly. In addition, many smaller businesses are getting a full Exchange server when they buy Small Business Server (which costs under $1,000). Hosted Echange for smaller businesses is growing really fast too. Costs are as low as $10 per month.
3. You are right in that end users need end-to-end support, and we are working on a number of initiatives to provide this. It is not an easy problem because of volume -as you say, it could be in the millions. Stll, if the user’s email server is down, their IT department must fix it before any kind of device or PC can sync email.

Thanks for your comments,

-GD

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